Helpdesk Technician

Voted as one of Cincinnati Fastest 55 growing companies four times, Cincinnati’s Best Places to Work in 2017, and INC 500 Magazine’s List of Fastest Growing Private Companies three times, Forward Edge is continuously seeking the finest candidates in Cincinnati. Building on over 50 years of technology experience, Forward Edge partners with K-12/Higher Education and SMB Customers to increase productivity and enhance overall performance by providing innovative state-of-the-art customized solutions.

We are looking for awesome! We are looking for highly-motivated people with good attitudes and immense potential. Although, the job description details out the expectations, we are in search of someone special that matches our culture of focused, driven professionals, wanting to have fun at work while always having the customer’s best interest in mind. If you just want a job, need not apply, but if you’re awesome and looking for the same in a company, join our team!

Job Description:

  • Acts as first point of contact for the user support
  • Provides day-to-day technical support to all users
  • Builds and configures desktop computers, laptops and /or tablets
  • Assists with the maintenance of print servers
  • Implements the delivery of PC hardware peripherals and computers
  • Works with hardware vendors to quickly repair or replace broken hardware products
  • Reviews, monitors and upgrades existing PCs or installs new PCs
  • Installs and maintains software or hardware to meet user needs
  • Ensures applications delivered via the network operate effectively
  • Installs PC workstation software, patches/fixes, and upgrades
  • Identifies problems and then provides information in a variety of methods to help users troubleshoot these problems
  • Assists users via individual appointments, formal classes, or developing and making available “cheat sheet”
  • Supports the use of programs including but not limited to: MS Office (Excel, Word, PowerPoint, Publisher), Photoshop, Illustrator, PageMaker, PC terminal emulation programs, and other


  • Relevant technical training or Associate Degree
  • A+, Microsoft Office Cert, etc. – Desired
  • 1-3 years related experience

Knowledge, Skills, and Abilities

  • Working Knowledge of or experience with:
  • Microsoft Office Suite, MS Server 2008 – 2016, Active Directory, and other related software
  • Windows 7 – 10, Office 2010, Google Doc’s and various other applications for installation and support
  • Administrative skills for Windows 7 – 10, Microsoft Office, Norton Antivirus; Ethernet, cabling, hubs, network protocols, printers, LCDs, and multimedia presentation technologies support
  • Wireless network support
  • Additional Desirable Skills:
  • Excellent customer service/problem-solving skills
  • Excellent communication skills both verbal and written

Candidate attributes: A motivated, savvy individual who is willing to leverage his or her talents with those of other committed professionals is the preferred candidate for this position.

Strong candidates will…

  • Be adept in dealing directly with faculty, staff and students, communicating and developing rapport
  • Be enthusiastic and interact well with people
  • Be detail oriented
  • Demonstrate initiative and be eager to learn
  • Have an ability to work well with little supervision
  • Be technically competent and experienced
  • Have excellent time management skills
  • Have good troubleshooting, organizational, communicational and interpersonal skills
  • Demonstrate the ability to adapt to and embrace new technologies

Starting salary: will be based on experience, range is $30,000 – $35,000.

Comprehensive benefits package that includes:

  • Health Care Cost Sharing
  • 401K Savings Plan with Forward Edge Match
  • Paid vacations and holidays
  • Disability Program
  • Professional development opportunities
  • Employment Outlook – Excellent

About Forward Edge
Forward Edge is a young company formed with the top leaders in the industry that is focused on providing hardware, software, and service solutions, as well as demand-generation programs tailored to fit the educational and small and medium-sized businesses marketplace. Forward Edge is committed to delivering the technologies, products, and services that our partners can build on and grow with today’s environment. Through extensive training, market analysis, and by continually searching for talented and skilled individuals, Forward Edge has established itself at the forefront of technology. This position allows us to stay ahead of the curve and provide our customers with both the industry expertise and the latest innovations.