OUTBOUND SALES SPECIALIST

Location: Cincinnati, OH; will provide opportunities for travel
Position Type: Full-time, in-person role

Forward Edge is a leading K-12 technology solutions provider in Ohio, dedicated to empowering schools to reach tomorrow's learners. With a commitment to delivering cutting-edge solutions and services, Forward Edge is focused on helping educational institutions thrive in the digital age, enabling students to succeed in an increasingly technology-driven world. As a trusted partner, Forward Edge offers a range of technology solutions that are designed to enhance the learning experience and promote academic success.

Core Values at Forward Edge:

These core values aren’t just words on a page to us, we eat, breathe and live these values every day. They serve as the guidepost for our decisions and actions. 

• We expect excellence- We believe in being confident in our abilities while remaining humble and open to feedback. We have a saying here, “you’re not done until you’re done, done” and that just means we go the extra mile to deliver exceptional results for our customers. 
• We are problem solvers- We embrace all challenges as opportunities to learn and grow. We don’t just identify problems, we find solutions for our customers and internally at Forward Edge.
• Relationships matter to us- Maya Angelou said it best, “people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
• We are team players- We believe no one is too good to take out the trash. We are a team that supports each other in an inclusive environment, and offers to roll up our sleeves and help each other whenever needed. 
• We believe you either grow or die- We believe in embracing change and constantly improving to stay relevant. We are never satisfied with the status quo and are always looking for ways to expand our potential and create value, individually and as an organization.  

• Make outbound calls to prospective customers from provided contact lists or databases.
• Introduce the company's products/services, explain their benefits, and address any customer inquiries.
• Engage potential clients in a friendly and professional manner to generate interest and qualify leads.
• Meet daily/weekly/monthly call quotas to ensure a consistent flow of leads for the sales team.
• Maintain accurate and up-to-date records of call interactions and customer details in the CRM system.
• Collaborate with the sales team to schedule appointments or follow-ups with interested prospects.
• Strive to meet or exceed individual and team sales targets.
• Stay informed about the company's products/services, promotions, and industry trends to effectively communicate with potential customers.
• Conduct market research to identify potential customer segments and enhance the effectiveness of telemarketing efforts.
• Handle customer objections and rejections professionally, attempting to convert hesitant prospects into interested leads.
• Participate in regular training sessions to improve sales techniques and product knowledge.
• Adhere to all telemarketing regulations and ethical standards while representing the company.

• Proven experience as a telemarketer or in a similar outbound calling role is an advantage but not mandatory.
• Excellent verbal communication and active listening skills.
• Persuasive and result-oriented mindset with a focus on achieving targets.
• Ability to build rapport and maintain a positive attitude while making cold calls.
• Proficiency in using CRM software or call center systems is a plus.
• Strong organizational skills and attention to detail.
• Flexibility to work in a fast-paced environment and handle rejection professionally.
• High school diploma or equivalent. A degree in marketing or related fields is a plus but not mandatory.

• 401(k)
• 401(k) matching
• Paid time off
• Paid training

• 1 year

• 8 hour shift

• Bonus pay

• Monday to Friday

• In-person
• Office

• Cincinnati, OH 45241: Reliably commute or planning to relocate before starting work (Required)